Privacy Policy

At TREX Lebanon (“we,” “our,” or “us”), protecting your personal information and maintaining your trust is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.trexlebanon.com (the “Site”). By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following types of personally identifiable information (“Personal Data”) directly from you when you interact with our Site or services:

  • Name
  • Email address
  • Phone number
  • Job title and company information (if provided)
  • Any information you provide through contact forms or surveys.

b. Non-Personal Information

We may also collect non-identifiable information, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed, time spent on pages, and other analytical data.

2. How We Collect Information

We gather information through the following methods:

  • Directly from You: Filling out forms, subscribing to our newsletters, or contacting us via email.
  • Automatically: Cookies and similar tracking technologies collect information about how you use the Site.
  • Third-Party Services: Analytics tools, such as Google Analytics, may provide additional insights into Site traffic and user behavior.

3. How We Use Your Information

The information collected is used to:

  • Provide, improve, and personalize our services.
  • Respond to your inquiries or requests.
  • Keep you informed about our services, updates, and promotions (where consent is given).
  • Analyze traffic and usage patterns on the Site to enhance user experience.
  • Ensure compliance with legal obligations.

4. Sharing and Disclosure of Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors we engage to perform functions on our behalf, such as hosting, email delivery, and analytics.
  • Legal Compliance: When required to comply with law enforcement or other legal obligations.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be included as part of the transaction.

All third parties handling your data are required to process it securely and only as per our instructions.

5. Your Rights

If you are a resident of certain jurisdictions, including the European Union (under GDPR) and California (under CCPA), you have specific rights regarding your personal information:

  • Access: Request details about the data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of certain data we hold about you.
  • Restrict Processing: Request limitations on how we use your data.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Opt-out of Marketing: You can opt out of receiving promotional emails by clicking the unsubscribe link or contacting us directly.

To assert your rights, please email us at info@trexlebanon.com.

6. Security Measures

We take appropriate organizational and technical measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure. We encourage you to protect your account information and avoid sharing sensitive information online unnecessarily.

7. Cookies Policy

Our Site uses cookies and similar tracking technologies to enhance functionality and collect usage data. By using the Site, you agree to our use of cookies. You can manage your cookie preferences through your browser settings. Types of cookies we use include:

  • Essential Cookies: Necessary for the operation of the Site.
  • Analytics Cookies: Help us analyze Site usage and improve its performance.
  • Third-Party Cookies: Used by service providers to deliver additional functionality.

For more details on cookies and how to manage them, please email us.

8. Third-Party Services

Our Site may include links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal data.

9. International Data Transfers

If you provide us with data while located outside Lebanon, this data may be transferred to our servers in Lebanon or third-party servers elsewhere. By using the Site, you consent to these transfers.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at our discretion. Any changes will be reflected on this page with an updated “last revised” date. Continued use of the Site after modifications indicates acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

Last Updated: 1/16/2025

This Privacy Policy ensures compliance with applicable regulations and reflects our commitment to safeguarding your privacy. Contact us anytime for further assistance or clarification.