The Service Center Supervisor oversees the daily operations of the service and maintenance department, ensuring high-quality after-sales support, efficient handling of customer complaints, and timely repairs and maintenance. The role leads the service team, coordinates with other departments, and maintains customer satisfaction while upholding company standards and policies.

DUTIES & RESPONSIBILITIES: 

• Supervise daily service center operations, including repair, maintenance, and after-sales support
• Lead and manage a team of technicians, ensuring productivity, accuracy, and adherence to company standards
• Monitor service requests, assign tasks, and ensure timely completion of work orders
• Monitor warranty claims, repair activities, and preventive maintenance schedules
• Supervise workshop operations, spare parts usage, and service quality
• Coordinate with procurement and warehouse teams for spare parts availability and stock control
• Ensure proper documentation of repairs, warranties, and customer service records in ERP systems (Odoo is a plus)
• Provide technical support and resolve escalated customer complaints in a professional manner
• Enforce safety, quality, and operational procedures in the service center
• Track KPIs such as turnaround time, customer satisfaction, and service quality, and prepare performance reports
• Maintain inventory of spare parts and tools, coordinating with the warehouse when needed.
• Train and develop technicians to improve technical skills and customer handling
• Collaborate with sales and management teams to improve service offerings and client experience
• Conduct site visits to address client repair requests and ensure proper operation.

QUALIFICATIONS: 

• Bachelor’s degree or technical diploma in Electronics, Electrical Engineering, or related field
• Minimum of 5 years of experience in technical service/repair, with at least 2 years in a supervisory role
• Strong leadership and team management abilities
• Solid knowledge of repair, maintenance, and service procedures (electronics/IT/solar systems background is a plus)
• Experience with ERP systems (Odoo preferred) and Microsoft Office Suite
• Excellent organizational, problem-solving, and communication skills
• Customer-focused mindset with the ability to manage escalations effectively
• Fluency in Arabic and English; French is an advantage

Working Hours/Days: Monday to Saturday from 8:00 am to 5:00 pm

How to Apply:
Submit your CV to careers@trexlebanon.com.