We are seeking a dynamic, hands-on Shop Manager to lead the daily operations of our concept store, Fork The Concept. This role blends retail management with creative coordination, overseeing customer experience, concept zones (flower corner, pottery workshops, and meeting space), events, and marketing collaboration.

Duties and Responsibilities:

1. Oversee daily store operations, including staff scheduling, opening and closing procedures.
2. Ensure exceptional customer experience and consistent brand presentation across the store.
3. Lead, train, and motivate the team to meet service and sales objectives.
4. Manage visual merchandising, cleanliness, and overall store appearance.
5. Coordinate with ownership and finance on sales reporting, stock control, and cash handling.
6. Oversee concept zones including the flower corner, pottery workshops, and space bookings.
7. Propose creative ideas and initiatives to maximize space utilization and revenue.
8. Collaborate with the marketing team on in-store promotions, events, and activations.
9. Support social media engagement by encouraging customer interaction and brand visibility.

Education: Bachelor’s degree in Business Administration, Retail Management, Hospitality Management, Marketing, or a related field is preferred.

Experience:  Minimum 3–5 years of experience in retail, hospitality, or concept store management (preferred).

Skills & Abilities:

• Strong operational and problem-solving skills.
• Customer-centric mindset with attention to detail.
• Ability to manage teams, schedules, and multiple concept areas effectively.
• Financial awareness related to sales, stock control, and daily operations.
• Creative thinking with a commercial mindset.
• Confident, presentable, and brand-aligned personality.

How to Apply:
Submit your CV to careers@trexlebanon.com.