We are seeking a skilled, customer-oriented After-Sales Technician to provide technical support and after-sales services for the company’s electrical products. The role involves installation support, troubleshooting, maintenance, and ensuring high levels of customer satisfaction through timely and effective technical assistance.
Duties and Responsibilities:
- Provide after-sales technical support for electrical products to ensure proper installation, operation, and maintenance.
- Diagnose, troubleshoot, and repair electrical products either on-site or in the workshop as required.
- Respond promptly to customer service requests and technical complaints in a professional manner.
- Conduct product inspections and testing to identify faults and recommend appropriate solutions.
- Install and commission electrical equipment when required.
- Provide clear instructions and guidance to customers on product usage and maintenance.
- Coordinate with the sales team to support product demonstrations and technical clarifications.
- Maintain accurate service reports, job records, and spare parts usage.
- Ensure compliance with safety standards and company procedures during all technical activities.
- Escalate recurring technical issues and provide feedback to management to improve the product.
- Support warranty claims, repairs, and replacements in coordination with suppliers and manufacturers.
Education: Technical diploma or certificate in Electrical Engineering, Electronics, or a related technical field. Additional technical training or certifications are considered an advantage.
Experience: Minimum 1 year of experience as an After Sales Technician, Service Technician, or similar role. Experience working with electrical retail products such as lighting, switches, cables, appliances, or automation products is a plus.
Skills & Abilities:
- Good understanding of electrical cables, specifications, and applications (LV, MV is an advantage).
- Ability to work independently and as part of a team.
How to Apply:
Submit your CV to careers@trexlebanon.com.
